肯尼碎碎唸

這陣子我用 MSN 用的超不爽, 因此寫了 email 去微軟抗議, 為了表示我的誠心, 我還用兩個 account 寫了兩封 email

肯尼 的抗議信:

I'm currently using Mac MSN messanger. I found that I cannot receive offline message from anyone who uses MSN messanger. Are you going to implement that feature in the future and when?

沒想到他們回信的速度還真快, 而且是在週末回的

以下是 第一封信 的回應:

Hi Kenny,

Thank you for contacting MSN Messenger Technical Support. My name is Joven and I'll be glad to assist you with your concern.

Based on the information I received, I understand you are unable to receive offline messages in MSN Messenger on your Mac OS X 10.5 computer. I know that this is important to you. Let me clarify things for you.

Kenny, I am sorry to say that MSN Messenger for Macintosh computers currently does not support offline messages. This is the reason why you are unable to make offline messages on your messenger program. This feature is currently unavailable in MSN Messenger for Macintosh computers. Rest assured that I will be forwarding your email to our product specialist so that they can incorporate this feature for future improvements of the MSN Messenger Macintosh program.

Hi Kenny,

Thank you for contacting Windows Live Messenger Technical Support. My name is Christine and I'll be glad to assist you with your concern.

Based on the information I have received, I understand that you are using Windows Live Messenger for Mac and you would like to know when the feature for sending offline messages to Windows Live Messenger user will be available. I realize that this is important to you so I would be more than happy to look this up for you.

Kenny, I have checked on the feature you are requesting. Unfortunately, this feature would not be implemented yet. However, I have forwarded your suggestion to the product team that carefully reviews these suggestions and considers them for future releases. Please check back soon for further updates.